Delivery & Returns

Add a Union Jack Soap to your basket & enter code: QUEEN in the checkout (to qualify for £4.95 discount). Minimum spend £30, so free delivery will be automatically applied. Offer can’t be used in conjunction with any other code. Single use per customer. Valid until 06.06.22.

STANDARD UK DELIVERY 2-3 WORKING DAYS – £3.50 or FREE on orders over £30

– Please allow up to 3 working days for your order to be prepared, dispatched and delivered.
– Orders are only processed during working days (not weekends or bank holidays).
– Orders will be delivered via Royal Mail 48hr.
– Once your order has been processed for dispatch, you will receive an email to confirm.

EXPRESS UK DELIVERY 1-2 WORKING DAYS – £5.50

– Please allow up to 2 working days for your order to be prepared, dispatched and delivered.
– Orders are only processed during working days (not weekends or bank holidays).
– Orders will be delivered via DPD 24hr tracked (large orders will also use this service).
– Once your order has been processed for dispatch, you will receive an email to confirm.

If you have bought items from our website and you would like to return them, you have 28 days to return them to our warehouse. We are not able to reimburse the cost of return postage currently. The items must be unused in the original condition, along with proof of purchase. Once we’ve received the items we’ll arrange your refund immediately.  

The Somerset Toiletry Co – Web Returns

Unit 7 The Old Station business Park

Wells Road

Hallatrow

BRISTOL

BS39 6EN

Occasionally our products get damaged during transit. If this is the case, please email sayhello@tstcglobal.com immediately (including pictures of the damage) so we can arrange replacements.  

If you have bought our products at a retailer and you are unhappy, we regret we cannot offer you a refund, but you may be able to get a replacement or refund from the retailer, depending on their returns policy, this is at the discretion of the individual retailer.

Currently we only deliver within the UK from this website, however, we do have distributors around the world who will be happy to help you. Please contact us at sayhello@tstcglobal.com with your request and we will put you in touch with the relevant person.