Delivery & Returns
Delivery & Returns
EXPRESS DELIVERY 1-2 WORKING DAYS
£5.50 or FREE on orders over £30
– Please allow up to 2 working days for your order to be prepared, dispatched and delivered.
– Orders are only processed during working days (not weekends or bank holidays).
– Orders will be delivered via DPD 24hr tracked.
– Once your order has been processed, you will receive an email to confirm.
STANDARD DELIVERY 2-3 WORKING DAYS
£3.50 or FREE on orders over £30
– Please allow up to 3 working days for your order to be prepared, dispatched and delivered.
– Orders are only processed during working days (not weekends or bank holidays).
– Orders will be delivered via Royal Mail 48hr tracked.
– Once your order has been dispatched, you will receive an email to confirm.
Christmas Deliveries
We recommend you place any orders required before Christmas by Wed 15th Dec at the latest to avoid disappointment.
Warehouse Closure
Orders placed after 12 noon on 22nd December will not be shipped until we return on the 4th of January, in order to give our amazing team a well-deserved break!
Europe and Rest of World
Currently we only deliver within the UK from this website, however, we do have distributors around the world who will be happy to help you. Please contact us at sayhello@tstcglobal.com with your request and we will put you in touch with the relevant person.
Returns and Refunds
We hope that you will be very satisfied with all of The Somerset Toiletry Company’s products, but, if for any reason you are not, please contact us and let us know.
Items Bought via our Website
If you have bought an item from our website (www.thesomersettoiletryco.co.uk) and it is not what you ordered or you are unhappy please contact us at sayhello@tstcglobal.com.
If you’d like to return items please contact us within 14 days of purchase. You have a further 14 days to return the items, unused in the original condition along with proof of purchase. Once we’ve received the items we’ll arrange an exchange or refund within 14 days to the person who originally purchased the items.
Items Bought via a Retailer
If you have bought one of our products at a retailer and you are unhappy, we regret we cannot offer you a refund, but you may be able to get a replacement or refund from the retailer, depending on their returns policy, this is at the discretion of the individual retailer.
Damaged Items
If when you receive your parcel it appears to have been damaged during transit, please notify us immediately. If possible please also take pictures of the damage so we can contact the courier company. If the product inside is damaged or broken please email us at sayhello@tstcglobal.com and we will arrange accordingly.
