Orders & My Account

I haven’t received my order

Please allow the relevant amount of time required for delivery as stated on our Delivery and Returns information page. If you haven’t received your order after this time then please contact us at.

Can I cancel my order?

If you are unhappy or change your mind within seven days of placing your order, you may cancel the order and get a refund. If you have received the goods in this time, then the products must not be opened.

Do you deliver worldwide?

We only deliver to the Uk from this website. However, we have distributors all over the world, so please email: international@tstcglobal.com for international enquiries.

Do I need a account to place a order

You do not have to create an account when you place an order. However, if you do create an account, your address details will be saved so next time you order with us you won’t need to fill out your details again. We do not share any personal details with anyone and no card details are stored.

Are my details safe?

Your details are never shared with any other company or anyone else. We take the security of our customers’ details very seriously. Card details are processed via Stripe and Paypal via their secure servers. We never store any card details.

Information about our newsletter?

We occasionally send newsletters out to our customers. These include the latest offers, exclusive news and new product launches. You will be the first to hear about our sales and promotions. We never share any details with anyone else and your email address will be safe with us.

Products & Stock

Where can I find a full list of ingredients that are in the products?

Information on ingredients can now be found on all our product pages. 

Are your products suitable for sensitive skin?

Certain ranges of our products are better for sensitive skin than others, due to the formulations and fragrances used. The best ranges for sensitive skin would be our Naturally European range.

Are your products free from parabens and SLS?

Our Naturally European, Delray Beach and Tropical Fruits ranges are all completely free from SLS and Parabens and all use natural ingredients.

Our Company

Where can I find out about The Somerset Toiletry Company?

You can read more about our company on our About Us page. If you can’t find what you’re looking for please contact us at sayhello@tstcglobal.com with your questions.

Who should I contact regarding becoming a stockist?

If you’d like more information on our product ranges and or would like to become a stockist we’d love to hear from you. Please contact our sales team at sayhello@tstcglobal.com

Who should I contact for general product or company information?

Any information you require about our products can be obtained by contacting us at sayhello@tstcglobal.com where we will source the information for you. If you have any queries regarding our products, our company, ordering, or anything else please do get in touch with us at sayhello@tstcglobal.com

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