Help & FAQs

Please allow the relevant amount of time required for delivery as stated on our Delivery and Returns information page. If you haven’t received your order after this time then please contact us at.

If you are unhappy or change your mind within seven days of placing your order, you may cancel the order and get a refund. If you have received the goods in this time, then the products must not be opened.

From this online shop we only deliver within the UK. However, we do have a separate US website where you can view and order online to be delivered anywhere in the United States. We also have distributors across Europe who stock our products. If you require delivery within mainland Europe please contact us at export@tstcglobal.com and we can put you in touch with the relevant distributor.

You do not have to create an account when you place an order. However, if you do create an account, your address details will be saved so next time you order with us you won’t need to fill out your details again. We do not share any personal details with anyone and no card details are stored.

Your details are never shared with any other company or anyone else. We take the security of our customers’ details very seriously. Card details are processed via Stripe and Paypal via their secure servers. We never store any card details.

We occasionally send newsletters out to our customers. These include the latest offers, exclusive news and new product launches. You will be the first to hear about our sales and promotions. We never share any details with anyone else and your email address will be safe with us.