Delivery: UK only
– Please allow up to 3 working days for your order to be prepared, dispatched, and delivered.
– Orders are only processed during working days (not weekends or bank holidays).
– Orders will be delivered via Royal Mail untracked 48hr (or courier if >2kg).
– Once your order has been processed for dispatch, you will receive an email to confirm.
*Please note orders for Northern Ireland, Channel Islands, Isle of Wight, Isle of Man, Isles of Scilly & Scottish Highlands will be sent via Royal Mail and may take up to 5 days.
**To qualify for free delivery, orders must be over £35 after discount has been applied.
NEXT DAY UK DELIVERY – £6.95
– Orders need to be placed before midday Mon-Thur to arrive the following working day.
– Orders are processed during working days only (not weekends or bank holidays).
– Orders will be delivered Monday – Friday via courier 24hr tracked.
– Once your order has been processed, you will receive an email to confirm.
Returns Policy
If you have bought items from our website and you would like to return them, you have 28 days to return them to our warehouse. We are not able to reimburse the cost of return postage currently. The items must be unused in the original condition, along with proof of purchase. Once we’ve received the items we’ll arrange your refund immediately.
The Somerset Toiletry Co – Web Returns
Unit 7 The Old Station business Park, Wells Road, Hallatrow, BRISTOL, BS39 6EN
Damaged Items
Occasionally our products get damaged during transit. If this is the case, please email sayhello@tstcglobal.com immediately (including pictures of the damage) so we can arrange replacements.
Items Bought via a Retailer
If you have bought our products at a retailer and you are unhappy, we regret we cannot offer you a refund, but you may be able to get a replacement or refund from the retailer, depending on their returns policy, this is at the discretion of the individual retailer.
Europe and Rest of World
Currently we only deliver within the UK from this website, however, we do have distributors around the world who will be happy to help you. Please contact us at sayhello@tstcglobal.com with your request and we will put you in touch with the relevant person.