How Will I Know If You
successfully placed
my order?

Once you have placed your order, you should receive a confirmation email within a few hours. Please check your junk/spam/promotions if it’s missing.

Alternatively, you can log in to MY ACCOUNT and check your order status. If your order is there, it means you have successfully placed your order.

How do I place my first order?

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Order Information

As you cannot change or cancel orders yourself, please contact us ASAP. We will pick up any requests during office hours, by which time your order may have been already processed.

Yes, you can send your package directly to an alternative address as our receipts do not show prices.

My account -> Orders -> Invoice

We use cardboard boxes for shipping, and protect your items using Biofil, an environmentally friendly material made using corn starch that dissolves in water. Very occasionally, we may use bubble wrap on a particular glass item we know does not travel well. However, we are looking into alternatives.

Online Delivery & Returns

Standard Delivery is sent via Royal Mail 48hr. 

Next Day Delivery and orders over 2kg in weight will be sent via DPD 24hr tracked.

STANDARD UK DELIVERY
£4.95

NEXT DAY UK DELIVERY
£6.95

FREE on orders over £35

STANDARD UK DELIVERY
Please allow up to 3 working days for your order to be prepared, dispatched and delivered.

NEXT DAY UK DELIVERY
Orders need to be placed before midday Mon-Thur to arrive the following working day.

Orders are processed during working days only (not weekends or bank holidays).

Orders are processed daily Monday to Friday (not weekends or bank holidays).

NEXT DAY UK DELIVERY
Orders need to be placed before midday Mon-Thur to arrive the following working day.

If you’re items are damaged or faulty please contact us with your name, date of order and order number. We will do our best to resolve the issue.