Free UK delivery on your order
when you spend £30 or more

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FAQs

Orders

I haven’t received my order, what should I do?

Please allow the relevant amount of time required for delivery as stated on our Delivery and Returns information page. If you haven’t received your order after this time then please contact us at

Do you deliver worldwide?

From this online shop we only deliver within the UK. However, we do have a separate US website where you can view and order online to be delivered anywhere in the United States. We also have distributors across Europe who stock our products. If you require delivery within mainland Europe please contact us at sayhello@tstcglobal.com and we can put you in touch with the relevant distributor.

Can I cancel my order?

If you are unhappy or change your mind within seven days of placing your order, you may cancel the order and get a refund. If you have received the goods in this time, then the products must not be opened.

Account Enquiries

Do I need an account to place an order?

You do not have to create an account when you place an order. However, if you do create an account, your address details will be saved so next time you order with us you won’t need to fill out your details again. We do not share any personal details with anyone and no card details are stored.

Are my details safe?

Your details are never shared with any other company or anyone else. We take the security of our customers’ details very seriously. Card details are processed via Sage Pay via their secure servers. We never store any card details.

What will I receive if I subscribe to The Somerset Toiletry Company’s newsletter?

We send newsletters out to our customers approximately every two weeks. These include the latest offers, exclusive news and new product launches. You will be the first to hear about our sales and promotions. We never share any details with anyone else and your email address will be safe with us.

Products

Where can I find a full list of ingredients that are in the products?

Please contact us at sayhello@tstcglobal.com and we will be happy to provide you with as much detail as possible about any of our products.
 
Are your products suitable for sensitive skin?

Certain ranges of our products are better for sensitive skin than others, due to the formulations and fragrances used. The best ranges for sensitive skin would be Naturally European or Greenscape.

Are your products free from parabens and SLS?

Our Naturally European, Gardener’s Therapy and Greenscape ranges are all completely free from SLS and Parabens and all use natural ingredients

Our Company

Where can I find out about The Somerset Toiletry Company?

You can read more about our company on our About Us page. If you can’t find what you’re looking for please contact us at sayhello@tstcglobal.com with your questions.

Who should I contact regarding press enquiries?

For all press enquiries please contact Emily Anderton at sayhello@tstcglobal.com
 
Who should I contact regarding becoming a stockist?

If you’d like more information on our product ranges and or would like to become a stockist we’d love to hear from you. Please contact our sales team at sales@tstcglobal.com

Who should I contact for general product or company information?

Any information you require about our products can be obtained by contacting us at sayhello@tstcglobal.com where we will source the information for you.

If you have any queries regarding our products, our company, ordering, or anything else please do get in touch with us at  sayhello@tstcglobal.com


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